The process for cancellation of an OVH VPS is not as simple as it in the case of other VPS providers.
In Linode, for instance, one can simply delete the VPS and this will stop incurring the charges for the VPS.
A similar process is there in the other VPS providers such as Digital Ocean, Vultr and Scaleway.
However, OVH does not have a system by which the customer can himself cancel the VPS.
Automatic suspension and cancellation of OVH VPS
The customer does not need to take any further steps to cancel. When the server expires on the specified date, it will be suspended. After five days of being suspended, the server and along with all the data on it will be deleted.
Obviously, the customer must keep a full back up of the data that he wishes to retain.
OVH does not offer automatic renewal of its services. So, there is no not need to worry about being billed on an ongoing basis.
Renewal of services of OVH VPS
OVH has the practice of sending an email a few weeks before the expiry of the VPS.
The email reads as follows:
“OVH: Renewal of your services
Thu 25 Oct, 14:37 (4 days ago)
OVH HOSTING INC. – https://www.ovh.com/
1801 ave. McGill College | Suite 800
Montréal (Québec) H3A 2N4
We would like to remind you of the impending expiry date of your services at OVH.
Here is the list of your services:
Services expiring in less than 30 days’ time:
Virtual Private Server / 2018-11-28
To renew any of your services:”
If this mail is ignored and not responded to, there will be an automatic cancellation of the VPS as shown above.
Refund for cancellation of dedicated servers
OVH has a refund policy under which it offers a 30-Day Money-back Guarantee for Dedicated Servers (Pre-paid Subscription Services).
In terms of the refund policy, OVH has promised that it will refund all monthly or annual pre-paid subscription fees for Dedicated Servers if the customer cancels the pre-paid subscription within 30 days of the server being delivered.
It should be noted that the refund processing is not automatic.
The refund requests have to be made by submitting a support ticket or by chatting with a support agent.
Also, refunds will only be made to the original payment method. If the original payment method is not available at the time of processing, the refund will be provided as an account credit. An account credit cannot be converted to cash or transferred to any other payment method.
It should also be noted that OVH’s 30-Day Money Back Guarantee applies only to pre-paid subscriptions for Dedicated Servers and does not include service installation or set-up fees.
The 30-Day Money Back Guarantee also does not apply to add-on services, including, but not limited to, software licenses, vRack or other additional services.